less dispatcher busywork
Give dispatchers clean information and let AI handle the repetitive coordination.
Structure inbound requests, automate customer status messages, flag jobs at risk, prepare closeout information and reduce the constant copy-paste around your towing workflow.
Map My Dispatch Workflow →Built around your existing dispatch stack. Human control stays on safety, unusual recoveries, disputes and pricing exceptions.
What is leaking time or revenue
Built for the real operational friction inside a towing company.
Dispatch details arrive incomplete across calls, texts, emails and portals.
Customers call back for ETA and status because nobody has time to update them.
Closeout, mileage, notes and admin details can create downstream billing cleanup.
What we can automate
Start with one workflow. Connect more only when it pays.
Capture pickup location, destination, vehicle, service type, callback details and approved pricing inputs.
Turn the conversation into a clean job summary instead of a voicemail or handwritten note.
Trigger approved messages from real workflow status so dispatchers answer fewer “where are you?” calls.
Surface jobs missing updates, approaching internal ETA thresholds or waiting on action.
Check that required notes, mileage, photos or other job details are present before billing handoff.
Summarize missed calls, job types, unresolved exceptions and other operational signals for the owner.
Not another towing system
Keep Towbook, Swoop or your existing workflow. Add automation around it.
The goal is not to force your team into another dashboard. We map the systems you already use and automate the gaps where calls, texts, emails, forms and staff handoffs still require repetitive work. Integration depth depends on the tools, permissions and supported connection methods available in your environment.
- Takes a message
- Creates another handoff
- Limited workflow context
- Captures tow-specific details
- Triggers the next approved action
- Connects communication + operations
Example first deployment
Missed-call recovery + dispatch handoff
Forward unanswered/after-hours calls to the AI workflow.
AI captures location, vehicle, service need and caller details using your script.
Qualified job information is sent to your approved dispatcher/on-call workflow.
Customer receives an approved confirmation/status message.
Owner gets visibility into calls captured, escalations and exceptions.
Free towing AI workflow review
Show us how your calls and dispatch work today.
We will map one workflow, identify where AI can help without compromising safety or dispatcher control, and outline the smallest useful pilot.
Common questions
Does this replace Towbook or another towing platform?
No. The preferred approach is to keep the operational system your team already knows and automate the manual work around it where supported.
Can AI automatically quote every tow?
Only when the company has clear, approved pricing rules and the scenario fits those rules. Complex recoveries, uncertain equipment needs and exceptions should be escalated.
Can it dispatch trucks automatically?
Some workflows can prepare or trigger dispatch actions where the software and operating rules support it. For many companies, a safer first step is AI intake plus a structured dispatcher handoff.
What should we automate first?
Usually the workflow with the clearest leakage: unanswered calls, repetitive status calls, slow lead follow-up, manual job intake or closeout cleanup.